Privacy Policy

At Nexora IT Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account or subscribe to our services
• Contact us through forms, email, or phone
• Request information about our cybersecurity, managed IT, or cloud automation services
• Participate in surveys, promotions, or events

This information may include your name, email address, phone number, company name, job title, and any other details you choose to provide.

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps
• Device Information: Device type, unique device identifiers, and mobile network information
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze usage patterns

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, analytics providers, and public databases, to supplement the information we collect.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our cybersecurity, managed IT infrastructure, and cloud automation services
• Communication: To respond to your inquiries, send service updates, security alerts, and marketing communications
• Personalization: To customize your experience and provide tailored recommendations
• Security: To protect against fraud, unauthorized access, and security threats
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: To process transactions, manage accounts, and provide customer support

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and email delivery. These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and the choices you may have.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our terms of service or other agreements

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security best practices
• Compliance with recognized security standards (ISO 27001, SOC 2)

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities, including marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced features and personalization
• Marketing Cookies: Track visitors across websites to display relevant advertisements

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or Privacy Shield frameworks.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last updated" date at the top of this policy indicates when it was most recently revised.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Consent for specific processing activities
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests in operating and improving our business

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: